Service Agreement & Terms of Service

We provide residential and commercial cleaning services as described in the service tier you select at booking. See what each tier includes.

Not included unless separately quoted in writing:

• Exterior windows, or interior windows above ground-floor reach
• Mold, biohazard, or pest infestation cleanup
• Moving furniture or appliances over 25 lbs
• Any work requiring a ladder taller than a two-step stool
• Hand-washing dishes, laundry, or organizing, unless purchased as an add-on
• Carpet shampooing, pressure washing, or duct cleaning
• Cleaning in homes without running water, electricity, or working climate control

If a property's actual condition materially exceeds what you described at booking, we may re-quote before beginning, complete a partial clean within the time purchased, or decline the job. If we decline because the property was materially misdescribed, the cancellation fee in Section 4 applies.

Cleaning services are performed by independent cleaning professionals who contract with Cypress Clean, not by Cypress Clean employees. Every professional is background checked and independently insured, and we carry our own general liability coverage and a janitorial bond in addition to theirs. Your agreement is with Cypress Clean.

We schedule two-hour arrival windows, not exact times, and text you when your professional is en route. You must provide reliable access — you or an authorized adult present, a lockbox or smart lock code, or a key held by us.

If the assigned professional cannot access the property within 20 minutes, or an animal behaves aggressively, the visit is treated as a same-day cancellation under Section 4. You are responsible for disarming security systems and securing pets; we are not responsible for false alarm charges.

Online quotes are estimates based on the information you provide. Payment is due at booking; for recurring accounts, we charge the card on file 48 hours before each scheduled visit. For any service quoted above $300, including most move-out cleans, we charge a 50% deposit at booking and the balance on completion.

New recurring accounts require an initial deep clean at the deep-clean rate. Recurring discounts are conditioned on maintaining that frequency. We may adjust recurring rates with 30 days' written notice. Tips are never expected and always go entirely to the professional.

Because you pay at booking, cancellations are handled as refunds or credit:

• More than 48 hours out: full refund or credit, your choice.
• 24–48 hours out: a flat $35 cancellation or rescheduling fee, applied every time. There is no allowance of free reschedules.
• Less than 24 hours out, lockout, or unsafe conditions: we retain 50% of the service price (minimum $50) to compensate the professional who reserved the slot.

If we cancel with less than 24 hours' notice for reasons within our control, your next visit is discounted 20%. Three same-day cancellations in a rolling 6 months may result in termination of the account or a prepayment requirement.

If you are not satisfied with any area we cleaned, notify us within 24 hours of service completion with a description and, where possible, photos. We will return within 3 business days and re-clean the affected areas at no charge. The re-clean is our sole and exclusive remedy for dissatisfaction with cleaning quality; refunds are issued only at our discretion. Claims made more than 24 hours after service completion are outside the guarantee.

Report any suspected damage within 48 hours of service. Where we are responsible, we will repair, replace with an item of comparable kind and quality, or reimburse fair market (depreciated) value. We are not responsible for pre-existing damage, items already broken or improperly mounted, or damage from ordinary cleaning of surfaces with failing finishes.

What we can and cannot verify.Cleaning is performed unsupervised, and we have no way to observe a visit after it has ended. Damage and loss claims are therefore assessed on the evidence available: the completion photographs from the visit, the condition you described at booking, the assigned professional's account, and anything you provide, such as photographs, receipts, or a police report. Where that evidence does not reasonably establish both that the loss occurred during our visit and that it was caused by the professional we sent, we are not able to reimburse it. This limit reflects what can be established after the fact, not a judgment about your good faith, and it is the reason we photograph every visit.

We strongly recommend securing cash, jewelry, firearms, prescription medication, and items of sentimental value before each visit. Our liability for any single item is capped at $250 unless identified and accepted in writing in advance.

Suspected theft. Report it to us and to law enforcement. We will cooperate fully with any investigation, and where criminal charges are filed against the professional who serviced your home, we will file a claim on our janitorial bond. A janitorial bond is not a general reimbursement fund: whether it pays, and in what amount, is determined by the surety under its own terms, which ordinarily require a conviction. We cannot reimburse a reported loss on the strength of the report alone.

To the maximum extent permitted by Louisiana law, our total aggregate liability to you arising out of the services shall not exceed the greater of the total amount you paid us in the 3 months preceding the event, or $500. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under Louisiana law, including gross negligence or intentional misconduct.

During the term of service and for 12 months afterward, you agree not to directly or indirectly solicit, hire, or engage any cleaning professional introduced to you by Cypress Clean, other than through us. Recruiting, screening, and qualifying a professional costs us substantially more than a single job; breach of this section results in liquidated damages of $1,500 as a reasonable estimate of our loss. This is not a restriction on any professional's livelihood — professionals remain free to serve their own clients and work for anyone they choose, including our competitors.

You represent that you are at least 18 years old, that you own the property or are authorized to order cleaning services for it, that the information you gave at booking is accurate, and that you have disclosed any known hazard at the property.

Our handling of your information is governed by our Privacy Policy, incorporated by reference. Access codes and key information are treated as confidential and disclosed only to the professional who claimed your engagement, on the day of service.

These Terms are governed by Louisiana law. Any action shall be brought exclusively in the state or federal courts located in Lafayette Parish, Louisiana. Any claim arising out of these Terms must be brought within one year of the event giving rise to it. Neither party is liable for failure to perform due to causes beyond reasonable control, including severe weather, flooding, hurricane, or government order. If any provision is unenforceable, the rest survives.

Cypress Clean Co., LLC — Lafayette, LA
(337) 555-0142 · hello@cypressclean.co